Help

We've tried to design the TargetBSI to be simple and easy-to-use. We understand problems do occur, however, and are prepared to help.

If you are having problems with the site, please check to see if your question or issue is covered in the Frequently Asked Questions below. If not, you may contact us from the web site or email. All contacts are forwarded to our support department; we will respond as soon as possible.

Frequently Asked Questions

• I'm being told my account is not active. What does this mean?
• Shortly after you registered we sent you an activation email which includes a link to activate your account. If you can't find this email, we can resend it.
• I'm having problems logging in. Can you help?
• Most difficulties logging in are related to incorrectly entered passwords. Please ensure you are typing your password directly as shown, paying special care to the case. Also, it is not recommended that you copy and paste passwords as this can introduce unwanted characters into the password field.
• I've forgotten my password. What should I do?
• Please visit our Forgot Password page and enter the email address you provided when registering. After a few minutes you should receive an automated email from our website. In this email there will be a personalized link for you to visit which allows you to reset your password directly. As a note, passwords are case sensitive and must be entered in twice exactly the same for confirmation.
• I've reset my password but still cannot log in. Now what?
• Please visit our Contact Us page and send us a message with all relevant information. We will reply as soon as possible.
• Can you retrieve or reset my password for me?
• No, for security reasons, we cannot retrieve or reset the password for any member.
• I'm having trouble watching a webinar. What should I do?
• Before viewing a webinar, Test your browser (opens in a new window or tab) to make sure you have the proper software installed to view the webinar.
  
  If the test window doesn't open, please ensure you set your browser to allow pop-ups from www.targetbsi.com and www.webcastgroup.com. Webinars will open in these pop-up windows.
  
  If the test fails, please contact your IT department to have them install the proper software and configure any firewalls they may have installed.
• I'm having trouble hearing a webinar. What should I do?
• The audio portion is played through your computer's speakers. Please ensure your computer has speakers and they are set to a comfortable volume.
• What do the Webinar icons mean?
• Please review our Webinar symbols and meanings page for more information.
• Do you provide Continuing Education Credits for the webinars?
• Unfortunately we don't provide CEUs for our webinars but you will receive a Statement of Participation after attending.
• What are the Terms of Service for using this web site?
• Please review our Terms of Service for important information regarding use of this web site.
• Do you have a Privacy Policy?
• Yes. Please review our Privacy Policy for important information regarding use of this web site.
• I have a question not listed here. Where can I ask it?
• Please visit our Contact Us page and send us a message with all relevant information. We will reply as soon as possible.